Last Updated: August 30, 2023
At Vuckers, we are committed to providing you with a seamless and enjoyable shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our Refund and Return Policy.
1. Returns Eligibility
1.1. We accept returns within 3 days from the date of delivery.
1.2. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging with all tags attached.
2. Non-Returnable Items
2.1. Certain items are not eligible for return, including:
– Personalized or custom-made items.
– Earrings and intimate apparel (for hygiene reasons).
– Items marked as final sale.
3. Return Process
3.1. To initiate a return, please:
– Contact our customer support team at email@example.com to request a Return Authorization (RA) number.
– Include the RA number on the return package.
3.2. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
4.1. Refunds will be processed within 7 days from the date we receive the returned item.
4.2. The refund will be issued to the original payment method. Please allow time for the refund to appear in your account, as processing times may vary by payment provider.
5.1. We offer exchanges for items that are defective or damaged upon receipt. If you need to exchange a product for the same item, please contact us at firstname.lastname@example.org.
6. Contact Us
6.1. If you have any questions or concerns about our Refund and Return Policy, please reach out to our customer support team HERE.
7. Changes to this Policy
7.1. We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.
By shopping at Vuckers, you agree to adhere to this Refund and Return Policy. We appreciate your trust in us and are dedicated to ensuring your satisfaction with every purchase.
Please ensure that your policy complies with local laws and regulations and consider consulting with a legal professional for guidance if needed.